To get the most out of your i12 connection, you need to make sure that your modem is installed and configured correctly. To do this, open the "Control Panel" by clicking the "Start" button, then "Settings", then "Control Panel".

Then double-click the "Modems" icon at which point the following window should appear:

Click on the modem of choice. This should normally be the only modem installed in your computer. If no modem is installed, install a modem driver from the disks provided with your modem or alternatively you could install the Standard Modem driver from your Windows 95/98 CD.

To configure your modem, make sure the following settings are correct. Click on Properties, the following window should appear.

Make sure that the Maximum Speed is set to the fastest available speed. Also check that the Port is set to the COM port hosting your modem; this is normally COM1 or COM2 for external modems and COM3 or COM46 for internal modems.

Then click on the "Connection Tab"

Make sure that the "Connection" preferences are:

Data Bits: 8
Parity: None
Stop Bits: 1

Then click on the "ok" button. This should take you back to the Modems Properties Windows.

Click on the "Dialling Properties" tab.

Select United Kingdom from the country/region box if you live in the UK and enter your area code (try to enter the new area codes for the area you live in, for example in London, enter 020). Please note that if your telephone line is behind an internal phone system that requires a 9 to dial an outside telephone dial tone, you need to enter 9(then a comma) in the "For local calls" dial field.

Finally click "ok" and you modem should now be optimised for the fastest possible connection using your i12 account.