Help when your modem
disconnects
The rather abrupt looking error message you receive
when you are disconnected from the internet is not as frightening
as it looks! All it means is that you probably have another
ISP on your computer, such as CompuServe or AOL, and you have
logged into them prior to trying to logging into your i12
account. All you need to do in most cases is simply reboot
your machine and then try to login again. This will allow
your modem to initialise and dial out.
You may also get an error message,
which says that you have been disconnected from the computer
you have dialled or the remote computer. This can be for a
variety of reasons. It may be that you have installed new
software and this has caused your settings to be lost. You
will need to check that you have all the correct settings
in your network icon in the control panel.
You may also need to check the quality
of your telephone line with your telephone provider, as this
can cause the line to drop as soon as you connect to the server.
Help with login
problems
Most login problems occur because you may have typed
your login username or password incorrectly. You need to make
sure that they are typed in lowercase.
Help with "device
inf" file errors
If you try to connect and get an error message that says "the
device.inf file could not be opened", this is caused
because a RAS file is either missing or damaged, so you will
need to reinstall RAS to fix this problem.
If you try to connect and get an
error message that says "the media.ini file refers to
an unknown device name", this is again caused because
a RAS file is missing or damaged, so you will need to reinstall
RAS to put it right.
If you try to connect and get an
error message that says "cannot connect the phonebook
entry", this means that there are no PPP control protocols.
You will need to check that RAS has been configured to send
calls, not just to receive them.
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