| The following are some frequently
asked questions that our users have. If you require more specific
help, please go the online
help section. |
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Question:
Is the service totally free? |
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Answer:
There are no setup or monthly subscription charges and no charges
for time online, the only cost to you is the cost of the call
charged at local call rates from anywhere within the UK. |
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Question:
Is there any banner advertising displayed on my screen when
using
the service and will I receive unsolicited e-mails or spams?
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Answer:
There is no banner advertising and certainly
no unsolicited e-mail or spam from us. The information you provide us
is completely confidential. |
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Question:
Will I receive the same type of internet access as other ISPs
that may charge a monthly fee?
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Answer:
No. Ours is better!
Every i12 account comes with unlimited e-mail addresses, 800Mb
of web space and gives you full access to the internet 24
hours a day!
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Question:
What connection speeds
do you offer, and can I connect if I have a Apple Mac or
iMac?
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Answer:
i12 offers connections
for K56Flex, V90+, single and dual channel ISDN. The service is totally
compatible with Windows 95, 98, ME, NT, 2000, XP and Apple
System 7.5 onwards.
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Question:
Can i12 offer a guaranteed
first time connection every time?
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Answer:
i12 can guarantee first time connection
every time because we always aim to have over 30% more capacity
than we ever need.
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Question:
Is there any technical
support?
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Answer:
i12 provides completely free technical
support via e-mail and the web.
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Question:
This sounds
to good to be true, what is the catch?
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Answer:
There is no catch, why not try us?
After all, the only thing you have to lose is the low quality
service and support you may be receiving from your current
ISP.
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Question:
How do you
do it?
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Answer:
We receive a percentage of the cost of the telephone call to us collected by your telephone
provider.
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